Patient Services Concierge

Summit Health; Bristol (CT); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Starling Physicians in Bristol, CT seeks a friendly, detail‑oriented front desk receptionist to manage patient flow, registrations, scheduling and billing tasks. You will greet patients, verify insurance, process payments and support clinical staff to ensure timely care delivery.

The role requires strong customer service, English communication skills and the ability to multitask in a fast-paced medical office environment.

Formación

• High School Graduate or GED required.
• Associate Degree preferred.
• Heartsaver within 30 days of hire.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills and ability to organize and multitask.

Responsabilidades

• Greet visitors, patients and families in a friendly, professional manner and direct them appropriately.
• Maintain efficient patient flow through registration and provide customer service.
• Answer phones promptly, relay messages and exhibit professional etiquette.
• Notify patients of delays and assist with comfort while waiting.
• Process self-pay charges, collect payments, provide receipts and reconcile daily payments.
• Open/close batches, reconcile collections, prepare deposits and document corrections.
• Scan insurance cards, verify insurance, update patient accounts and demographics.
• Schedule appointments accurately and confirm future visits; review eligibility and phone reports.
• Enter orders for diagnostic tests/procedures and coordinate pre-authorizations.
• Communicate issues to Office Supervisor/Manager promptly.

Conocimientos

Customer service

English communication

Multi-tasking

Organizational skills

Educación

High School/GED

Associate Degree preferred

Heartsaver within 30 days

PSR experience preferred

Descripción del empleo

Starling Physicians in Bristol, CT seeks a friendly, detail‑oriented front desk receptionist to manage patient flow, registrations, scheduling and billing tasks. You will greet patients, verify insurance, process payments and support clinical staff to ensure timely care delivery.

The role requires strong customer service, English communication skills and the ability to multitask in a fast-paced medical office environment.