Patient Services & Registration Specialist

South Shore Health; Kingston (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

South Shore Health in Massachusetts is seeking a friendly patient access representative to serve as the first point of contact for patients. You will greet visitors, collect demographics, verify insurance, register new patients, and coordinate scheduling with the Epic system.

The role emphasizes accuracy, confidentiality, and compassionate customer service, with responsibilities spanning front desk tasks, co-payment collection, and coordinating with clinical staff to ensure smooth patient flow.

Qualifications

• Strong customer service skills both in person and by telephone.
• Prior Epic experience for scheduling and registration preferred.
• One to two years healthcare office experience required.
• Confidential handling of patient information and HIPAA compliance.

Responsibilities

• Greet and acknowledge patients and visitors, direct to appropriate services.
• Register patients, collect demographics and insurance information.
• Schedule appointments and coordinate with Epic/Raintree systems.
• Assist with co-payment collection and documentation.
• Maintain front desk operations and professional office environment.
• Support department staff with scheduling and registration accuracy.

Skills

Customer service

Front desk

Scheduling

HIPAA knowledge

Education

High School Diploma

Tools

Epic

Retrievex

Job description

South Shore Health in Massachusetts is seeking a friendly patient access representative to serve as the first point of contact for patients. You will greet visitors, collect demographics, verify insurance, register new patients, and coordinate scheduling with the Epic system.

The role emphasizes accuracy, confidentiality, and compassionate customer service, with responsibilities spanning front desk tasks, co-payment collection, and coordinating with clinical staff to ensure smooth patient flow.