Patient Concierge & Scheduling Coordinator

South Shore Health; United States; On-site; USD 26,000 - 38,000; Full time

Job summary

South Shore Health in Weymouth, MA seeks a Customer Service/Check-In representative to act as the first point of contact for patients, schedule appointments, register new patients, and coordinate billing information. This full-time front desk role emphasizes compassionate service and accurate data entry in a fast-paced outpatient environment.

Responsibilities include greeting patients, confirming demographics and insurance details, guiding them through the registration process, and supporting

Qualifications

• Minimum Education - Preferred High School Diploma.
• 1–2 years healthcare front desk/registration experience required.
• Strong customer service skills and professional telephone etiquette.

Responsibilities

• Acts as the initial point of contact for patients, schedules appointments, registers and orients new patients, and handles billing information.
• Greet patients, collect referral info, verify demographics and insurance details.
• Prepare and maintain patient charts and register visits in the Epic/Raintree system.
• Support scheduling, registration accuracy, and front desk operations while upholding HIPAA.

Skills

Customer service

Scheduling

Registration

HIPAA compliance

Education

High School Diploma

Tools

Epic

Retrievex

Raintree

Job description

South Shore Health in Weymouth, MA seeks a Customer Service/Check-In representative to act as the first point of contact for patients, schedule appointments, register new patients, and coordinate billing information. This full-time front desk role emphasizes compassionate service and accurate data entry in a fast-paced outpatient environment.

Responsibilities include greeting patients, confirming demographics and insurance details, guiding them through the registration process, and supporting