Patient Access & Scheduling Coordinator

South Shore Health; Norwell (MA); On-site; USD 26,000 - 38,000; Full time

Job summary

South Shore Health in Weymouth, MA is seeking a patient-facing Front Desk/Customer Service Associate for the SSMC OB/Gyn department. You will register patients, schedule appointments, verify insurance, and collect co-pays while delivering compassionate care.

This full-time role requires excellent communication, accuracy with patient data, and proficiency with Epic and front desk workflows. Monday to Friday day shifts, focusing on patient experience and smooth department operations.

Qualifications

• High school diploma preferred or equivalent.
• 1–2 years healthcare office experience preferred.
• Excellent customer service and telephone skills required.
• Strong data entry and registration accuracy.
• Familiar with scheduling and front desk operations.

Responsibilities

• Greet patients and visitors and direct to appropriate services.
• Handle pre-registration and registration with patient privacy in mind.
• Schedule appointments and manage calendar.
• Collect co-payments and assist with billing as needed.
• Complete daily and long-term assignments efficiently.
• Respond to pagers and emails per department standards.
• Provide patient interaction focused on service excellence.
• Maintain department workflow and reporting.
• Perform daily office functions and multitask effectively.
• Process discharges and related documentation.

Skills

Customer service

Scheduling

Registration

Phone etiquette

Data entry

HIPAA compliance

Epic experience

Teamwork

Multitasking

Communication

Education

High School Diploma

Tools

Epic

Retrievex

Job description

South Shore Health in Weymouth, MA is seeking a patient-facing Front Desk/Customer Service Associate for the SSMC OB/Gyn department. You will register patients, schedule appointments, verify insurance, and collect co-pays while delivering compassionate care.

This full-time role requires excellent communication, accuracy with patient data, and proficiency with Epic and front desk workflows. Monday to Friday day shifts, focusing on patient experience and smooth department operations.