Patient Services & Scheduling Coordinator

Southshorehealth; Kingston (MA); On-site; USD 26,000 - 38,000; Full time

Job summary

Southshorehealth seeks a front desk associate in Kingston, MA to greet patients, collect demographics, register insurance, and schedule visits. You will support HIPAA-compliant data handling and insurance verification while delivering compassionate care and excellent customer service in a busy urology department.

The role involves coordinating Epic and Raintree scheduling, managing patient flow, processing registrations and payments, and maintaining accurate patient charts.

Qualifications

• Experience in front desk or registration for healthcare services.
• Ability to collect referrals, demographics, and insurance data.
• Competence in patient scheduling, follow-through, and service recovery.
• Familiarity with HIPAA and patient confidentiality practices.

Responsibilities

• Acts as initial contact for patients; schedules, registers and orients new patients.
• Submits patient information, coding and billing for services provided.
• Provides excellent customer service and compassionate care.
• Pre-registers and registers patients; ensures accurate demographics and insurance data.
• Schedules appointments; coordinates with staff to manage patient flow and delays.

Skills

Customer service

Registration

Scheduling

Billing

Tools

Epic system

Raintree

Job description

Southshorehealth seeks a front desk associate in Kingston, MA to greet patients, collect demographics, register insurance, and schedule visits. You will support HIPAA-compliant data handling and insurance verification while delivering compassionate care and excellent customer service in a busy urology department.

The role involves coordinating Epic and Raintree scheduling, managing patient flow, processing registrations and payments, and maintaining accurate patient charts.