Patient Services & Registration Specialist

Cleveland Clinic; Canton (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic in Canton, Ohio is seeking a Patient Service Specialist to welcome patients, check in, collect co-pays, and assist with scheduling, pre-registration and MyChart enrollment, ensuring a smooth checkout process in collaboration with physicians. The full-time role operates Mon–Thu 7:00am–4:00pm and Fri 7:00am–11:00am with no weekends or holidays.

A High School Diploma or equivalent and experience in patient registration or related roles are preferred, with Associate’s or Bachelor’s

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Scheduling

Insurance processing

MyChart enrollment

Kiosk use

Registration

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

PC Windows applications

Job description

Cleveland Clinic in Canton, Ohio is seeking a Patient Service Specialist to welcome patients, check in, collect co-pays, and assist with scheduling, pre-registration and MyChart enrollment, ensuring a smooth checkout process in collaboration with physicians. The full-time role operates Mon–Thu 7:00am–4:00pm and Fri 7:00am–11:00am with no weekends or holidays.

A High School Diploma or equivalent and experience in patient registration or related roles are preferred, with Associate’s or Bachelor’s