Patient Experience Specialist — Front Desk & Registration

Cleveland Clinic; Medina (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic is seeking a Patient Service Specialist to deliver an exceptional experience to patients, families and visitors. You will assist with phone triage, registration, insurance eligibility and co-pay collection while guiding patients through appointments and MyChart usage.

The caregiver will work full-time on-site in Medina, with potential to float to other Children's Institute locations as needed, ensuring accurate patient data and courteous service throughout the visit.

Qualifications

• Phone triage, registration and scheduling support.
• Insurance verification and co-pay collection.
• Customer service excellence with patient-first mindset.

Responsibilities

• Provide patient-first experiences for patients and visitors.
• Triage and resolve patient issues using HEART model.
• Register patients, verify insurance, collect co-pays and schedule services.

Skills

Phone triage

Registration

Insurance verification

Co-pay collection

Customer service

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

MyChart

Appointment Pass

Job description

Cleveland Clinic is seeking a Patient Service Specialist to deliver an exceptional experience to patients, families and visitors. You will assist with phone triage, registration, insurance eligibility and co-pay collection while guiding patients through appointments and MyChart usage.

The caregiver will work full-time on-site in Medina, with potential to float to other Children's Institute locations as needed, ensuring accurate patient data and courteous service throughout the visit.