Patient Services & Registration Coordinator

Beth Israel Lahey Health; Brookline (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient services representative to join our Brookline practice. You will greet patients, register and schedule appointments, collect co-pays and assist with referrals while maintaining confidentiality and a calm, professional environment.

You will act as a liaison among patients, staff and providers, ensuring accurate information flow and a welcoming reception area. Bilingual Spanish translation support is provided as needed.

Qualifications

• High School diploma or GED required.
• Certificate 1 preferred: Medical Admin Assistant Cert; 1-3 years related work experience required.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Acts as central communication source in patient care delivery; remains responsive, accessible and visible.
• Takes complete and accurate information from patients or callers.
• Registers patients and ensures accuracy of demographic and fiscal data; uses computer system for registration.
• Schedules, reschedules and cancels appointments to accommodate patient and provider needs.
• Obtains referrals and collects co-pays.
• Maintains welcoming reception area and directs patients as needed.
• Provides translation services in Spanish when required.

Education

High School diploma or GED

Medical Admin Assistant Cert 1

Tools

Microsoft Office

Web-based applications

Job description

Beth Israel Lahey Health is seeking a patient services representative to join our Brookline practice. You will greet patients, register and schedule appointments, collect co-pays and assist with referrals while maintaining confidentiality and a calm, professional environment.

You will act as a liaison among patients, staff and providers, ensuring accurate information flow and a welcoming reception area. Bilingual Spanish translation support is provided as needed.