Patient Access & Registration Specialist

Beth Israel Lahey Health; Needham (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health in Needham, MA is seeking a Patient Access Representative to support registration and scheduling processes across our healthcare system. You will handle patient questions, process payments, verify insurance, and ensure a smooth patient experience in a fast-paced environment.

The role involves coordinating with clinical departments, managing confidentiality, and providing first-call resolution where possible.

Qualifications

• Education: High school degree or equivalent. Associate’s degree preferred.
• Licensure, Certification & Registration: None
• Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.
• Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently.
• Preferred Qualifications & Skills: Call Center and/or telephone customer service experience; Strong typing skills 40+wpm; Bilingual written and verbal communication skills; Familiar with EHR Software.

Responsibilities

• Registers patients presenting for visits and explains the registration process.
• Processes patient co-payments, co-insurance, deductibles, and balances due; safegards cash and receipts; assists with Kiosk check-in.
• Completes Medicare Secondary Payer Questionnaire and adjusts coverage.
• Instructs patients and obtains signatures on consent forms; distributes documents; scans and records receipts.
• Counsels patients regarding non-covered services and ABNs.
• Monitors waiting area and maintains pleasant patient experience.
• Responds to patient concerns and safety issues; adheres to procedures to mitigate risk.
• Ensures a neat, organized registration desk and protects patient information.
• Initiates patient scheduling by prioritizing various sources; schedules, reschedules, and cancels appointments.
• Captures and verifies required information for patient visits; identifies guarantor and insurance.

Skills

Call Center experience

Typing 40+ wpm

Bilingual communication

Familiar with EHR Software

Education

High school degree or equivalent

Associate’s degree preferred

Tools

EHR Software

Microsoft Office

Job description

Beth Israel Lahey Health in Needham, MA is seeking a Patient Access Representative to support registration and scheduling processes across our healthcare system. You will handle patient questions, process payments, verify insurance, and ensure a smooth patient experience in a fast-paced environment.

The role involves coordinating with clinical departments, managing confidentiality, and providing first-call resolution where possible.