Bilingual Patient Services Front Desk Specialist

Beth Israel Lahey Health; Brookline (VT); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Receptionist/Administrative Assistant to greet patients, handle registrations, and coordinate appointments in a fast-paced ambulatory setting. You will assist with referrals and co-pays, maintain a calm, welcoming reception, and serve as a liaison between patients and clinical staff.

Bilingual Spanish translation is provided as needed. Required: high school diploma or GED; 1–3 years of relevant experience; proficiency with Microsoft Office applications.

Qualifications

• High School diploma or GED required.

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Registers patients, schedules appointments, verifies demographic data.
• Obtains referrals and collects co-pays.
• Facilitates patient flow and liaises between patients and staff.
• Maintains clean, welcoming reception area and coordinates translations when needed.
• Provides translation services in Spanish as required.

Skills

Written communication

Oral communication

Teamwork

Customer service

Knowledge of policies

Education

High School Diploma or GED

Medical Admin Assistant Cert (preferred)

Tools

Microsoft Office (Outlook)

Microsoft Word

Microsoft Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking a Receptionist/Administrative Assistant to greet patients, handle registrations, and coordinate appointments in a fast-paced ambulatory setting. You will assist with referrals and co-pays, maintain a calm, welcoming reception, and serve as a liaison between patients and clinical staff.

Bilingual Spanish translation is provided as needed. Required: high school diploma or GED; 1–3 years of relevant experience; proficiency with Microsoft Office applications.