Clinic Patient Services Coordinator

Beth Israel Lahey Health; Brookline (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health in Brookline is seeking a friendly Patient Services professional to greet and check in patients, schedule appointments, and assist clinicians. You will handle intake, verify demographics, and support billing processes while keeping patient information confidential.

Reporting to the clinic manager, you will work with physicians, nurses and staff to maintain smooth operations, communicate clearly with patients and providers, and deliver high-quality service in a fast-paced

Qualifications

• High School diploma or GED required.
• 0-1 years related work experience required.
• Medical assisting experience required through MA, CNA (or LNA), EMT, PCT certificate, Associates Degree in Medical Assisting.
• Current or former nursing or medical student who has completed at least one clinical rotation.
• Successful completion of BIDMC in-house competency program in 2019.
• Basic familiarity with computers.

Responsibilities

• Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
• Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers.
• Prepares schedules, patient charts and other documents as needed in accordance with quality standards.
• Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc.
• Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system.
• Enters data from visit tickets and ensures that information is complete, accurate and timely to facilitate the billing process.
• Collects copayments following standards for managing copayment processes.
• Directs patients at time of check in.
• Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs.
• Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications.
• Explains processes as needed to help patients meet their needs and insurance requirements.
• Verifies patient schedule to assure patient was seen and enters billing tickets into system.

Skills

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

High School diploma or GED

Job description

Beth Israel Lahey Health in Brookline is seeking a friendly Patient Services professional to greet and check in patients, schedule appointments, and assist clinicians. You will handle intake, verify demographics, and support billing processes while keeping patient information confidential.

Reporting to the clinic manager, you will work with physicians, nurses and staff to maintain smooth operations, communicate clearly with patients and providers, and deliver high-quality service in a fast-paced