Bilingual Front Desk & Patient Care Coordinator

Beth Israel Lahey Health; Wellesley (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Front Desk/Patient Services Associate in a busy ambulatory clinic in the Wellesley area. The role greets patients, handles registrations, manages scheduling, and serves as a liaison to ensure smooth patient flow and high-quality service.

Fluency in English and Spanish is required to accurately communicate with patients and staff. Responsibilities include collecting demographics, processing referrals, obtaining co-pays, and maintaining a professional, calm

Qualifications

• High School diploma or GED required.
• Certificate 1 preferred: Medical Admin Assistant.
• Fluent in English and Spanish to translate and interpret medical terminology.
• Experience with computer systems including MS Office applications.

Responsibilities

• Greet patients and visitors with courtesy and privacy.
• Serve as central communication source for patient care.
• Check in, register, schedule, and verify demographics.
• Enter referrals and collect co-pays.
• Schedule, reschedule, and cancel appointments to accommodate needs.
• Maintain a clean, welcoming reception area and coordinate translations as needed.

Skills

Bilingual English/Spanish

Customer service

Microsoft Office

Communication skills

Education

High School diploma or GED

Medical Admin Assistant Cert (preferred)

Tools

Computer systems

Web-based applications

Outlook/Word/Excel

Job description

Beth Israel Lahey Health is seeking a Front Desk/Patient Services Associate in a busy ambulatory clinic in the Wellesley area. The role greets patients, handles registrations, manages scheduling, and serves as a liaison to ensure smooth patient flow and high-quality service.

Fluency in English and Spanish is required to accurately communicate with patients and staff. Responsibilities include collecting demographics, processing referrals, obtaining co-pays, and maintaining a professional, calm