Patient Access Champion: Registration & Scheduling

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Representative to register patients for visits and manage scheduling while delivering a welcoming, accurate experience. You will handle co-payments, insurance questions, and ensure confidential information is protected in a fast-paced clinical environment.

The role requires strong typing, familiarity with medical terminology, and the ability to work in a bilingual setting.

Qualifications

• High school degree or equivalent; Associate’s degree preferred.
• Experience in a fast-paced environment with multi-tasking.
• Strong typing and familiarity with medical terminology.

Responsibilities

• Register patients, explain the process, and respond to questions.
• Process co-payments, balances, and insurance-related matters; handle cash securely.
• Assist with scheduling by prioritizing requests and using multiple sources.
• Maintain confidentiality and secure handling of patient information.
• Communicate financial clearance status and coordinate with Financial Counseling as needed.

Skills

Call Center experience

Strong typing 40+wpm

Medical terminology

Bilingual communication

Education

High school degree or equivalent

Associate’s degree preferred

Job description

Beth Israel Lahey Health is seeking a Patient Access Representative to register patients for visits and manage scheduling while delivering a welcoming, accurate experience. You will handle co-payments, insurance questions, and ensure confidential information is protected in a fast-paced clinical environment.

The role requires strong typing, familiarity with medical terminology, and the ability to work in a bilingual setting.