Patient Services Pro: Seamless Check-In & Care

jeffersonhealth; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate II to support patient check-in/check-out, verify demographics, insurance, and referrals, and schedule appointments via EPIC. You will help ensure a smooth flow of patients to exam rooms and maintain a courteous, HIPAA-compliant service experience.

Reporting to the department, you will handle pre-certifications and pre-authorizations, assist staff, and respond to patient inquiries while upholding the Jefferson Experience and delivering a

Qualifications

• High school diploma or equivalent required.
• Strong communication with patients and visitors.
• Ability to process data and maintain accuracy.
• Ability to multitask under time-sensitive workloads.

Responsibilities

• Process check-in and check-out and schedule appointments via EPIC.
• Obtains pre-certifications and/or pre authorizations for procedures.
• Verifies insurance, referrals and patient demographic information.
• Maintains efficient flow of practice and HIPAA compliance.
• Greets and interacts with patients/visitors in a professional manner.

Skills

Communication skills

Data interpretation

Multitasking

HIPAA compliance awareness

Education

HS Diploma

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate II to support patient check-in/check-out, verify demographics, insurance, and referrals, and schedule appointments via EPIC. You will help ensure a smooth flow of patients to exam rooms and maintain a courteous, HIPAA-compliant service experience.

Reporting to the department, you will handle pre-certifications and pre-authorizations, assist staff, and respond to patient inquiries while upholding the Jefferson Experience and delivering a