Patient Services Associate II — Elevate the Patient Experience

Jefferson Health; Huntingdon Valley (PA); On-site; USD 36,000 - 54,000; Full time

Job summary

The Patient Services Associate II at Jefferson Health enhances the patient experience by courteously processing check-in and check-out activities, verifying insurance, demographics, and referrals, and coordinating visits via EPIC.

You will obtain pre-certifications/pre-authorizations for procedures and maintain HIPAA compliance while ensuring a smooth flow of patients to examination rooms in line with the Jefferson Experience.

Qualifications

• HS Diploma or equivalent required.
• Ability to communicate courteously with patients and visitors.
• Ability to process and interpret data and manage a time-sensitive workload.

Responsibilities

• Check in/check out and scheduling of appointments via EPIC.
• Obtain pre-certifications/pre-authorizations for procedures.
• Maintain efficient flow of practice and escalate concerns as appropriate.
• Greet patients/visitors professionally and uphold HIPAA compliance.

Skills

Patient communication

Time management

Multitasking

Attention to detail

HIPAA compliance

Education

HS Diploma or equivalent

Tools

EPIC

Job description

The Patient Services Associate II at Jefferson Health enhances the patient experience by courteously processing check-in and check-out activities, verifying insurance, demographics, and referrals, and coordinating visits via EPIC.

You will obtain pre-certifications/pre-authorizations for procedures and maintain HIPAA compliance while ensuring a smooth flow of patients to examination rooms in line with the Jefferson Experience.