Patient Experience Specialist II: Quick Check-In

jeffersonhealth; Philadelphia (Philadelphia County); On-site; USD 44,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life and AD&D insurance

Short- and long-term disability

Retirement plans

Tuition assistance

Voluntary benefits with group rates

Tuition discounts at Thomas JeffersonU

Job summary

Jefferson Health seeks a Patient Services Associate (PSA) II to enhance the patient experience by processing arrivals and departures, verifying demographics, and scheduling via EPIC. This full-time position supports efficient flow and courteous treatment of patients and visitors at the Philadelphia practice.

Responsibilities include check-in/out, pre-authorizations, HIPAA compliance, and escalation of concerns while maintaining a welcoming, professional environment for all.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Healthcare experience

HIPAA compliance

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson Health seeks a Patient Services Associate (PSA) II to enhance the patient experience by processing arrivals and departures, verifying demographics, and scheduling via EPIC. This full-time position supports efficient flow and courteous treatment of patients and visitors at the Philadelphia practice.

Responsibilities include check-in/out, pre-authorizations, HIPAA compliance, and escalation of concerns while maintaining a welcoming, professional environment for all.