Patient Services Associate II: Elevate the Patient Experience

Jefferson Health; King of Prussia (PA); On-site; USD 36,000 - 52,000; Full time

Job summary

Jefferson Health in King of Prussia seeks a Patient Services Associate II to enhance the patient experience by efficiently handling arrival and departure activities, verifying insurance, obtaining pre-certifications, and supporting referrals and demographics.

You will collaborate with staff, schedule appointments via EPIC, greet patients, and ensure HIPAA compliance while maintaining smooth flow and addressing patient concerns.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient facing healthcare experience preferred.

Responsibilities

• Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Healthcare experience

EPIC scheduling

HIPAA compliance

Education

HS Diploma or equivalent

Job description

Jefferson Health in King of Prussia seeks a Patient Services Associate II to enhance the patient experience by efficiently handling arrival and departure activities, verifying insurance, obtaining pre-certifications, and supporting referrals and demographics.

You will collaborate with staff, schedule appointments via EPIC, greet patients, and ensure HIPAA compliance while maintaining smooth flow and addressing patient concerns.