Patient Services Front Desk Associate

Jefferson Health; Philadelphia (Philadelphia County); Hybrid; USD 2,066,000 - 2,755,000; Part time

Job summary

Jefferson Health is seeking a Patient Services Associate to support front desk operations at an outpatient practice in Philadelphia. The role focuses on courteous check-in/check-out, appointment scheduling via EPIC, and ensuring smooth patient flow while upholding HIPAA standards.

The position requires a high school diploma or GED and strong communication skills. Multitasking and confidentiality are essential in handling patient information and coordinating with staff.

Qualifications

• High School Diploma or GED required.
• Ability to communicate courteously with patients and visitors.
• Ability to multitask and maintain confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Communication

Multitasking

Confidentiality

Education

High School Diploma / GED

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate to support front desk operations at an outpatient practice in Philadelphia. The role focuses on courteous check-in/check-out, appointment scheduling via EPIC, and ensuring smooth patient flow while upholding HIPAA standards.

The position requires a high school diploma or GED and strong communication skills. Multitasking and confidentiality are essential in handling patient information and coordinating with staff.