Patient Experience Specialist II

Jefferson Health Plans; Pennsylvania; Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Tuition assistance

Zusammenfassung

The Patient Services Associate II at Jefferson Health Plans enhances the patient experience by courteously processing arrivals and departures, obtaining pre-certifications, and verifying insurance and demographics. The role supports an efficient patient flow and emphasizes the Jefferson Experience for all visitors and patients in the practice setting.

Responsibilities include check-in/out, scheduling via EPIC, handling pre-authorizations, and maintaining HIPAA compliance while delivering

Qualifikationen

• HS Diploma or equivalent required.
• Ability to communicate courteously with patients/visitors and support Jefferson Experience.

Aufgaben

• Processes check in and/or check out, scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Verifies insurance, referrals and patient demographic information.
• Maintains efficient flow of practice and escalates patient/provider concerns as appropriate.
• Greets and interacts with patients/visitors professionally, on phone or in person.
• Adheres to HIPAA privacy and security requirements and regulatory standards.

Kenntnisse

Communication

Multitasking

Data interpretation

HIPAA awareness

Ausbildung

HS Diploma or equivalent

Jobbeschreibung

The Patient Services Associate II at Jefferson Health Plans enhances the patient experience by courteously processing arrivals and departures, obtaining pre-certifications, and verifying insurance and demographics. The role supports an efficient patient flow and emphasizes the Jefferson Experience for all visitors and patients in the practice setting.

Responsibilities include check-in/out, scheduling via EPIC, handling pre-authorizations, and maintaining HIPAA compliance while delivering