Patient Services Specialist II – Elevate Patient Experience

Jefferson; Johnsville (PA); On-site; USD 38,000 - 56,000; Full time

Job summary

Jefferson Health in Warminster, PA seeks a Patient Services Associate II to professionally process arrival and departure activities, manage scheduling, and support the patient experience in the practice. The role requires a high school diploma or equivalent, prior customer service or patient-facing healthcare experience is preferred, and adherence to HIPAA and regulatory standards.

You will work with EPIC for check-in/out, verify insurance, and help patients navigate visits, contributing to

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.

Responsibilities

• Processes check in/out and scheduling of patient appointments via EPIC.
• Verifies insurance, obtains pre-certifications and/or pre authorizations.
• Mantains efficient flow and escalates patient and/or provider concerns as appropriate.
• Greet patients/visitors professionally, on phone or in person, with HIPAA compliance.

Skills

Patient service

Customer service

Education

HS Diploma or equivalent

Job description

Jefferson Health in Warminster, PA seeks a Patient Services Associate II to professionally process arrival and departure activities, manage scheduling, and support the patient experience in the practice. The role requires a high school diploma or equivalent, prior customer service or patient-facing healthcare experience is preferred, and adherence to HIPAA and regulatory standards.

You will work with EPIC for check-in/out, verify insurance, and help patients navigate visits, contributing to