Patient Services Pro: Front Office & Scheduling

NorthBay Healthcare Group; Fairfield (CA); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan with employer/8

Education reimbursement

Professional development and training

Employee Assistance Program

Wellness programs

Shift differentials

Market-based compensation review

Job summary

NorthBay Health is seeking a Patient Services Representative II to handle front office duties including reception, registration, appointment scheduling, insurance verification and medical records management for the Ambulatory Division.

You will work as part of a clerical and customer service team, exercise judgment within guidelines, and support providers by ensuring accurate data entry, patient access and timely appointment flow.

Qualifications

• Experience with patient registration and insurance verification in a medical setting.
• Accurate data entry into EMR and familiarity with billing workflows.
• Strong customer service and communication skills.
• Knowledge of HIPAA privacy and security standards.
• Ability to work in a team and adapt to scheduling policies.

Responsibilities

• Gathers and verifies patient demographic and insurance information.
• Schedules appointments and manages referrals.
• Verifies eligibility and benefits with payers.
• Collects co-pays and reconciles payments at shift end.
• Maintains compliance and confidentiality of medical records.
• Assists in coordination across ambulatory divisions.

Skills

Reception

Registration

Appointment scheduling

Insurance verification

Medical records management

Customer service

HIPAA compliance

Tools

EMR software

Job description

NorthBay Health is seeking a Patient Services Representative II to handle front office duties including reception, registration, appointment scheduling, insurance verification and medical records management for the Ambulatory Division.

You will work as part of a clerical and customer service team, exercise judgment within guidelines, and support providers by ensuring accurate data entry, patient access and timely appointment flow.