Patient Services Coordinator III: Registration & Scheduling

Novant Health; Midway (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Novant Health is seeking a front desk registrar to ensure accurate patient registration, demographic and insurance data entry in the EMR. You will verify information, collect co-pays, and schedule appointments in a timely, patient-centered manner.

You will also process check-out, reconcile daily payments, review billing queues, and resolve denials with the revenue cycle team while maintaining confidentiality and providing excellent customer service.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office required.
• Excellent verbal communication, organizational, problem solving and critical thinking skills.
• Ability to maintain confidentiality and work as part of a team.
• High level of familiarity with EPIC systems and medical terminology.

Responsibilities

• Register patients accurately, collect demographic and insurance information in the EMR.
• Verify/update patient information, obtain signatures, and collect co-pays and balances.
• Schedule appointments based on patient needs and provider availability.
• Process check-out, verify charges, schedule follow-ups, and reconcile daily payments.
• Review billing queues, edit charges, and resolve claim denials with the revenue cycle team.
• Assist patients with questions about registration, insurance and billing.
• Answer phones, relay messages, and perform general clerical duties as needed.
• Collaborate with teammates to identify process improvements and support practice goals.

Job description

Novant Health is seeking a front desk registrar to ensure accurate patient registration, demographic and insurance data entry in the EMR. You will verify information, collect co-pays, and schedule appointments in a timely, patient-centered manner.

You will also process check-out, reconcile daily payments, review billing queues, and resolve denials with the revenue cycle team while maintaining confidentiality and providing excellent customer service.