Patient Services Rep

NorthBay Health; Fairfield (CA); On-site; USD 37,084 - 44,083; Full time

Job summary

A leading healthcare provider in California is looking for a Patient Services Representative II to perform reception, appointment scheduling, and insurance verification. Candidates should have two years of experience in customer engagement, preferably in healthcare, and must be certified in BLS. Strong communication skills and the ability to manage multiple priorities are essential. This role is integral in delivering excellent patient care and working within a dynamic team environment.

Qualifications

• Licensed with current AHA or equivalent BLS certification.
• Two years of customer engagement experience required.
• Experience in healthcare environments preferred.

Responsibilities

• Perform front office duties including reception, registration, and scheduling.
• Exercise judgment within defined guidelines to support Ambulatory Division practices.
• Manage insurance verification and medical records functions.

Skills

Customer engagement experience

Excellent oral and written communication skills

Strong organizational skills

Service excellence

Interpersonal skills

Education

Some college business or computer coursework

Coursework in medical terminology

Tools

Clinical computer systems

Job description

At NorthBay Health, the Patient Services Representative II performs general front office duties of moderate scope and complexity including reception, registration, appointment scheduling, insurance verification and medical records management functions. The role exercises judgment within defined guidelines and functions as part of a clerical, and customer service team in support of Ambulatory Division medical practices.

Qualifications

Education: Some college business or computer coursework preferred. Coursework in medical terminology preferred.

Licensure/Certification: Current AHA or equivalent BLS certification required.

Experience / Skills

• Two years of customer engagement experience and/or service centered role required.
• Experience within a healthcare environment in medical record processes, appointment scheduling, referral and authorization processes, registration process, and back office clinical support preferred.
• Excellent customer service skills required.
• Excellent oral and written communication skills with ability to effectively articulate thoughts into a productive and meaningful discussion.
• Ability to successfully manage multiple priorities effectively and within expected timeframes.
• Working knowledge in the areas listed below, required:
• Differentiation of the unique characteristics of the following insurance types: Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation.
• Impact of completeness and accuracy of the registration/admission process on successful claims processing and receipt of payment.
• Impact of completeness and accuracy of the registration process on the delivery of safe, high quality patient care.
• Organizational process and procedures.
• NorthBay Health’s Clinical computer systems.

Demonstrated service excellence including, but not limited to, professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Open to learning new things and partnering with others in a collaborative environment. Proven track record of conducting oneself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. Strong organizational skills.

Interpersonal Skills

Demonstrates the True North values: Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.

Compensation

Hourly Salary Range MIN $26.92 – $32.00 (Offered hourly rate based on years of experience, Max rate is commensurate of 20+ years as a PSR)

About Us

At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve.

This is an exciting time to join NorthBay Health. As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities. With two acute‑care hospitals—including a Level II Trauma Center and a modern maternity unit with a Level III Neonatal Intensive Care Unit (NICU)—along with a comprehensive cancer center, multiple urgent care facilities, and a growing network of primary and specialty clinics, we are investing in the future of care across the region.

NorthBay Health is home to advanced clinical programs and nationally recognized cardiovascular, neuroscience, and orthopedic services, as well as comprehensive surgical and outpatient specialties. Our commitment to excellence is reflected in our Magnet with Distinction designation for nursing (one of only 12 organizations nationwide) and recognition from U.S. News & World Report as “High Performing” in multiple clinical areas, including maternity care, heart failure, and stroke. NorthBay Medical Center has earned the High Performing designation in maternity care for four consecutive years.

As the only locally governed health system in the region, we remain deeply rooted in our communities while growing into a trusted regional healthcare leader. If you are seeking meaningful work, collaborative teams, and the opportunity to help shape the future of healthcare in Northern California, you will find it at NorthBay Health. Join us with our commitment to excellence to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.

To learn more about NorthBay Health's benefits, diversity statement and community please visit https://www.northbay.org/careers/