Patient Services Pro: Front Desk & Scheduling

Northwestern Medicine; Oakbrook Terrace (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Medical, dental and vision coverage

Life insurance

Paid time off and Holiday pay

Job summary

Northwestern Medicine seeks a Patient Service Representative to greet patients, verify identity, check in/out, and collect payments, contributing to accurate registration and smooth visits. The role emphasizes exceptional customer service and coordination across departments in a fast-paced clinic environment.

The position supports appointment flow, handles insurance and demographic updates, and may float to other ICCs as needed, with opportunities for growth and benefits included.

Qualifications

• High school diploma or GED equivalent.
• 0 to 2 years’ experience in a customer service position.
• Bachelor’s degree (preferred).
• Previous experience in a healthcare setting (preferred).
• Working knowledge of medical terminology (preferred).
• Bilingual (preferred).

Responsibilities

• Greets patients and guests upon arrival, verifies identity and provides visit-related information.
• Completes check-in/check-out functions as directed.
• Updates patient identification and demographic/insurance information.
• Performs new patient registrations as needed.
• Obtains patient consents/authorizations.
• Collects co-payments and other payments; posts payments and performs end-of-day balancing.
• Keeps waiting area clean and comfortable.
• Schedules appointments or referrals as needed.
• For PSCs in ICCs, floats to other ICCs/departments as required.
• May perform other duties as assigned.

Skills

Customer service

Bilingual

Medical terminology

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine seeks a Patient Service Representative to greet patients, verify identity, check in/out, and collect payments, contributing to accurate registration and smooth visits. The role emphasizes exceptional customer service and coordination across departments in a fast-paced clinic environment.

The position supports appointment flow, handles insurance and demographic updates, and may float to other ICCs as needed, with opportunities for growth and benefits included.