Patient Services & Scheduling Specialist

Northwestern Memorial Healthcare; Glen Ellyn (IL); On-site; USD 54,067,000 - 70,174,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Services Representative to join our front desk team in Illinois. You will greet patients, collect demographics, verify insurance, register visits, and coordinate scheduling while upholding privacy and accuracy.

You will answer phones, document appointments, and maintain patient records with attention to detail and empathy for patients and families in a fast-paced medical practice.

Qualifications

• High school diploma or GED.
• 0–2 years in a customer service role.
• Preferred: 1–3 years in a physician office.
• Preferred: working knowledge of medical terminology.

Responsibilities

• Greets patients and handles registration, including verifying insurance and collecting co-pays.
• Answers phone and schedules appointments; documents patient calls as needed.
• Maintains patient records and ensures confidentiality and accuracy.
• Coordinates scheduling of tests and liaises between patient and practice.

Skills

Customer service

Medical terminology

Education

High School Diploma or GED

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Services Representative to join our front desk team in Illinois. You will greet patients, collect demographics, verify insurance, register visits, and coordinate scheduling while upholding privacy and accuracy.

You will answer phones, document appointments, and maintain patient records with attention to detail and empathy for patients and families in a fast-paced medical practice.