Patient Experience Front Desk Specialist

Northwestern Medicine; Glenview (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to greet patients, verify identity, check in/out, and collect co-pays while delivering outstanding customer service. You will also update patient information and schedule appointments in a fast-paced setting.

Responsibilities include completing registrations, obtaining authorizations, posting payments, and supporting billing processes per policy and compliance standards. Teamwork and patient focus are essential in this role.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience required.

Responsibilities

• Greet patients and guests, confirm identity, and provide visit information.
• Complete check-in/check-out functions and update demographics/insurance data.
• Complete patient registration as needed and obtain consents/authorizations.
• Collect co-pays and post payments; process billing information and day-end cash closing.
• Keep waiting areas clean and comfortable and inform patients of delays.

Skills

Customer service

Communication

Multitasking

Medical terminology

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Job description

Northwestern Medicine is seeking a Patient Service Representative to greet patients, verify identity, check in/out, and collect co-pays while delivering outstanding customer service. You will also update patient information and schedule appointments in a fast-paced setting.

Responsibilities include completing registrations, obtaining authorizations, posting payments, and supporting billing processes per policy and compliance standards. Teamwork and patient focus are essential in this role.