Patient Services Pro: Front Desk (3x12h, Flexible)

WellStreet; Avon (OH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Life-work balance

Competitive pay & benefits

Paid time off & holidays

401K with company match

Wellness & EAP

Professional growth

Job summary

University Hospitals Urgent Care is seeking a Patient Service Representative to be the first point of contact, ensuring a welcoming and efficient patient experience. You will manage front-office operations and assist with administrative tasks to support clinic workflow.

This role emphasizes customer service, problem-solving, teamwork, and adherence to HIPAA and OSHA standards while providing high-quality care and smooth daily operations.

Qualifications

• Education level required: high school diploma or equivalent; Medical Administrative Assistant certificate is a plus.
• Experience: 1+ year in a medical office or healthcare setting preferred.
• Skills: strong communication, attention to detail, multitasking in a busy environment.

Responsibilities

• Greet and assist patients and visitors with a positive attitude.
• Maintain confidentiality while collecting and organizing documents.
• Verify insurance benefits and eligibility; explain payment policies.

Skills

Communication

Attention to detail

Multitasking

Education

High school diploma

Medical Administrative Assistant certificate

Tools

EMR software

EPIC

Job description

University Hospitals Urgent Care is seeking a Patient Service Representative to be the first point of contact, ensuring a welcoming and efficient patient experience. You will manage front-office operations and assist with administrative tasks to support clinic workflow.

This role emphasizes customer service, problem-solving, teamwork, and adherence to HIPAA and OSHA standards while providing high-quality care and smooth daily operations.