Patient Access Specialist — Front Desk (Healthcare)

University Hospitals Urgent Care; Cleveland (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full-time 3-day/12-hour shifts

Medical, Dental, Vision, Prescription

Paid Time Off & Holidays

401K with Company Match

Wellness Support

Professional Growth

Job summary

University Hospitals Urgent Care in Cleveland seeks a Patient Service Representative to be the friendly first point of contact, managing front-office tasks and supporting clinic flow.

The role emphasizes customer service, accurate documentation, insurance verification, and collaboration with care teams to deliver efficient, compassionate patient experiences. Full-time shifts include day hours with no overnights.

Qualifications

• High school diploma or equivalent required; Medical Administrative Assistant certificate a plus.

Responsibilities

• Warm welcome and assist patients and visitors with a positive, professional attitude.

Skills

Strong communication

Attention to detail

Multitasking

Team player

Customer service mindset

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

EPIC

EMR software

Job description

University Hospitals Urgent Care in Cleveland seeks a Patient Service Representative to be the friendly first point of contact, managing front-office tasks and supporting clinic flow.

The role emphasizes customer service, accurate documentation, insurance verification, and collaboration with care teams to deliver efficient, compassionate patient experiences. Full-time shifts include day hours with no overnights.