Front Desk Patient Services Associate (Healthcare)

WellStreet; Beachwood (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off & Holidays

401K with Company Match

Wellness Support & EAP

Professional Growth

Flexible Schedule

Job summary

University Hospitals Urgent Care is seeking a patient service representative to be the first point of contact, delivering a welcoming and efficient patient experience.

You will manage front-office operations, assist with administrative tasks, verify insurance, collect payments, and support clinic workflow in a fast-paced, team-oriented healthcare setting. This role emphasizes kindness, accuracy, HIPAA/OSHA compliance, and travel to other UH Urgent Care locations as needed.

Qualifications

• High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
• 1+ year of experience in a medical office or healthcare setting.
• Strong communication, attention to detail, and ability to multitask in a busy environment.
• Experience using EMR software, EPIC preferred.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Team-oriented, proactive, patient-focused approach to service.

Responsibilities

• Warm Welcome: Greet and assist patients and visitors with a positive attitude.
• Patient and Business Documentation: Maintain confidentiality while organizing documents.
• Insurance Verification: Verify eligibility and explain payment policies.
• Financial Responsibility: Determine and collect patient financial responsibility.
• Collaborative Support: Assist practice manager, providers, and staff as needed.
• Compliance: Ensure HIPAA and OSHA compliance in documentation and processes.
• Administrative Duties: Perform office procedures and operate medical equipment.
• Quality Assurance: Oversee quality programs and patient result trackers.
• Travel Requirement: Support staffing by traveling to other UH Urgent Care locations.

Skills

Communication

Attention to detail

Multitasking

Education

High school diploma

Medical Administrative Assistant certificate

Tools

EPIC EMR

Job description

University Hospitals Urgent Care is seeking a patient service representative to be the first point of contact, delivering a welcoming and efficient patient experience.

You will manage front-office operations, assist with administrative tasks, verify insurance, collect payments, and support clinic workflow in a fast-paced, team-oriented healthcare setting. This role emphasizes kindness, accuracy, HIPAA/OSHA compliance, and travel to other UH Urgent Care locations as needed.