Patient Experience Concierge - Front Desk, Flexible Schedule

Piedmont Urgent Care by WellStreet; Beachwood (OH); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision, Prescription

Pet Insurance & more

Paid Time Off & Holidays

401K with Company Match

Wellness Support & EAP

Professional Growth

Résumé du poste

University Hospitals Urgent Care is seeking a Patient Service Representative to be the first point of contact for patients, delivering a welcoming and efficient experience.

This role supports front-office operations, handles administrative tasks, and aids in the clinic workflow in a fast-paced healthcare setting.

Ideal candidates have 1+ year experience in medical offices, strong communication, and a team-focused attitude; 12-hour shifts may be required.

Qualifications

• High school diploma or equivalent required; Medical Administrative Assistant certificate a plus.
• 1+ year of experience in a medical office or healthcare setting preferred.
• Strong communication, attention to detail, and ability to multitask in a busy environment.
• Experience using Electronic Medical Records (EMR) software, EPIC preferred.
• Flexibility to work 12-hour shifts, including some weekends and holidays.
• Team-oriented, patient-focused approach to service.

Responsabilités

• Warm welcome: greet and assist all patients and visitors with a positive attitude.
• Patient and business documentation: maintain confidentiality while collecting and organizing documents.
• Insurance verification: analyze health insurance benefits and verify eligibility; explain policies.
• Financial responsibility: determine and collect each patient’s financial responsibility.
• Collaborative support: assist the practice manager, providers, and staff to ensure smooth daily operations.
• Compliance: adhere to HIPAA, OSHA, and other regulatory requirements; ensure proper documentation.

Connaissances

Customer service

Attention to detail

Multitasking

Team player

Communication

Formation

High school diploma or equivalent

Medical Administrative Assistant certificate (a plus)

Outils

EPIC EMR

Description du poste

University Hospitals Urgent Care is seeking a Patient Service Representative to be the first point of contact for patients, delivering a welcoming and efficient experience.

This role supports front-office operations, handles administrative tasks, and aids in the clinic workflow in a fast-paced healthcare setting.

Ideal candidates have 1+ year experience in medical offices, strong communication, and a team-focused attitude; 12-hour shifts may be required.