Patient Services & Practice Coordinator II

Mass General Brigham; Waltham (MA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Practice Assistant II to support a busy clinical team. You’ll coordinate patient appointments, assist with check-in/check-out, and help with co-pays while delivering welcoming, efficient service to patients.

In this on-site/hybrid role, you’ll work with EPIC and scheduling workflows, training provided, and collaborate with providers and staff to keep daily operations running smoothly. If you enjoy organization and teamwork, apply today.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office or administrative experience.
• Proficiency with Microsoft Office and standard office technology.
• Strong customer service and communication skills.
• Excellent organization and time-management skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Collaborative team player.
• Knowledge of general office operations and administrative procedures.

Responsibilities

• Coordinate patient appointments and provider schedules
• Welcome patients and support check-in, check-out, and co-pay collection
• Answer calls, route messages, and assist with patient questions
• Coordinate prior authorizations, prescription requests, test results, and provider messages
• Process billing forms and maintain patient records in EPIC
• Support advanced or surgical scheduling as needed
• Serve as an EPIC Super User, with training provided
• Assist with staff training and day-to-day practice operations

Skills

Office administration

Customer service

Communication

Organization

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mass General Brigham is seeking a Practice Assistant II to support a busy clinical team. You’ll coordinate patient appointments, assist with check-in/check-out, and help with co-pays while delivering welcoming, efficient service to patients.

In this on-site/hybrid role, you’ll work with EPIC and scheduling workflows, training provided, and collaborate with providers and staff to keep daily operations running smoothly. If you enjoy organization and teamwork, apply today.