Clinical Practice Assistant II — EPIC Support

massgeneralbrigham; Waltham (MA); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham in Waltham, MA is seeking a Practice Assistant II to join a busy GI clinic. You will coordinate appointments, support check-in/out, collect co-pays, and help maintain patient records in EPIC, contributing to a smooth, patient-centered workflow.

Ideal candidates have 2-3 years of office experience, strong customer service skills, and proficiency with Microsoft Office. This onsite/hybrid role offers competitive pay, benefits, and opportunities for training and growth.

Qualifications

• Minimum 2–3 years of office or administrative experience.
• Proficiency with Microsoft Office and standard office technology.
• Strong customer service and communication skills.
• Excellent organization and time-management abilities.

Responsibilities

• Coordinate patient appointments and provider schedules.
• Welcome patients and support check-in, check-out, and co-pay collection.
• Answer calls, route messages, and assist with patient questions.
• Coordinate prior authorizations, prescription requests, test results, and provider messages.
• Process billing forms and maintain patient records in EPIC.
• Support advanced or surgical scheduling as needed.
• Serve as an EPIC Super User, with training provided.
• Assist with staff training and day-to-day practice operations.

Skills

Office experience

Customer service

Microsoft Office

Education

High school diploma or equivalent

Job description

Mass General Brigham in Waltham, MA is seeking a Practice Assistant II to join a busy GI clinic. You will coordinate appointments, support check-in/out, collect co-pays, and help maintain patient records in EPIC, contributing to a smooth, patient-centered workflow.

Ideal candidates have 2-3 years of office experience, strong customer service skills, and proficiency with Microsoft Office. This onsite/hybrid role offers competitive pay, benefits, and opportunities for training and growth.