Clinical Office Coordinator - EPIC & Scheduling

Mass General Brigham; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Practice Assistant II to join a busy, patient-focused clinical team in Boston. You’ll help create a welcoming, efficient experience for patients while supporting providers and keeping daily practice operations running smoothly.

The role requires a high school diploma, 2–3 years of office or administrative experience, and proficiency with Microsoft Office and EPIC. This onsite, day-shift position offers competitive pay, benefits, and opportunities for

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office or administrative experience.
• Proficiency with Microsoft Office and EPIC system.

Responsibilities

• Coordinate patient appointments and provider schedules
• Welcome patients and support check-in, check-out, and co-pay collection
• Answer calls, route messages, and assist with patient questions
• Coordinate prior authorizations, prescription requests, test results, and provider messages
• Process billing forms and maintain patient records in EPIC
• Support advanced or surgical scheduling as needed
• Serve as an EPIC Super User, with training provided
• Assist with staff training and day-to-day practice operations

Skills

Office administration

Customer service

Organization & time-management

Communication skills

Teamwork / collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

EPIC

Job description

Mass General Brigham is seeking a Practice Assistant II to join a busy, patient-focused clinical team in Boston. You’ll help create a welcoming, efficient experience for patients while supporting providers and keeping daily practice operations running smoothly.

The role requires a high school diploma, 2–3 years of office or administrative experience, and proficiency with Microsoft Office and EPIC. This onsite, day-shift position offers competitive pay, benefits, and opportunities for