Patient Services & Pharmacy Support Specialist

Talentify; Batesville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement plan

Training and advancement

Job summary

Talentify in Batesville, AR seeks a healthcare customer support specialist to answer questions, resolve problems, and support compliance with physician directions.

You will handle inbound and outbound calls, assess patient needs for products/services, educate customers about offerings, and document interactions in the record system. This role requires strong communication, attention to detail, and ability to follow instructions, with opportunities for training and advancement.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Help with the training of employees.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Communication

Customer service

Reading orders

Training others

Numerical skills

Education

High school diploma/GED

Job description

Talentify in Batesville, AR seeks a healthcare customer support specialist to answer questions, resolve problems, and support compliance with physician directions.

You will handle inbound and outbound calls, assess patient needs for products/services, educate customers about offerings, and document interactions in the record system. This role requires strong communication, attention to detail, and ability to follow instructions, with opportunities for training and advancement.