Patient Services & Operations Coordinator

Nursing Personnel Healthcare; New York (NY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

PTO

Paid holidays

Growth opportunities

Supportive team environment

Job summary

Nursing Personnel provides a fast-paced, supportive environment for an Healthcare Operations Coordinator who will work with patients, caregivers, referral sources, and internal teams to ensure high-quality patient services.

The role emphasizes strong communication, meticulous organization, and the ability to manage multiple tasks in a healthcare setting, with opportunities for growth within the organization.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service mindset.
• Exceptional organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office and general computer applications.
• Ability to work independently while contributing to a collaborative team.
• Experience in healthcare, medical offices, scheduling, intake, customer service, or office administration is preferred but not required.

Responsibilities

• Serve as a primary point of contact for patients, caregivers, referral sources, and healthcare professionals.
• Coordinate patient intake and onboarding activities.
• Answer incoming phone calls, emails, and office inquiries in a professional and courteous manner.
• Maintain accurate electronic records and documentation.
• Coordinate communication between departments to ensure timely patient services.
• Assist with customer service concerns and resolve issues promptly.
• Process referrals, authorizations, and required documentation.
• Support daily office operations and administrative initiatives.
• Monitor tasks, follow up on outstanding items, and ensure timely completion of assigned work.
• Collaborate with leadership to improve operational efficiency and the overall patient experience.
• Perform other administrative and operational duties as assigned.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

MS Office

Team collaboration

Healthcare experience

Job description

Nursing Personnel provides a fast-paced, supportive environment for an Healthcare Operations Coordinator who will work with patients, caregivers, referral sources, and internal teams to ensure high-quality patient services.

The role emphasizes strong communication, meticulous organization, and the ability to manage multiple tasks in a healthcare setting, with opportunities for growth within the organization.