Patient Services Coordinator

CB Partners, LLC; Boca Raton (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A healthcare services organization is seeking a compassionate Patient Services Coordinator in Boca Raton, FL. This full-time role involves supporting patients with access to care and assisting with related programs. Ideal candidates will have 2+ years of experience in healthcare support, preferably with pharmacy technician or insurance verification backgrounds. Strong communication and organizational skills are essential for success in this position. This role offers the opportunity to make a meaningful impact on patient experiences.

Qualifications

• 2+ years of experience in patient services or healthcare support.
• Pharmacy technician experience preferred.
• Experience with insurance verification and case management systems.

Responsibilities

• Serve as the primary contact for patients during coordination.
• Communicate with patients and healthcare providers for assistance.
• Document all interactions and case updates in CRM.

Skills

Healthcare support experience

Strong communication skills

Ability to manage multiple tasks

Tools

CRM systems

Job description

CB Partners | Senior Executive Recruiter | Accounting & Finance | Supply Chain & Logistics | Organizational Support | [e-mail] | …

A growing healthcare services organization is seeking a Patient Services Coordinator to support individuals in navigating access to care and related assistance programs. This role plays a key part in coordinating communication between patients, providers, and internal teams to ensure timely, accurate, and supportive service.

This position is ideal for someone with experience in healthcare support or patient-facing roles, particularly those with a pharmacy technician or insurance verification background, who enjoys working in a fast-paced, service-oriented environment.

Responsibilities

• Serve as the primary point of contact for patients throughout the support and coordination process
• Communicate with patients, healthcare providers, pharmacies, and internal teams to ensure timely resolution of requests
• Verify eligibility and assist with enrollment in applicable assistance programs
• Document all interactions, case updates, and communications accurately in the CRM system
• Track open cases, follow up on outstanding items, and ensure timely completion of required steps
• Provide high-quality customer service while managing multiple active cases
• Collaborate with internal teams to ensure compliance with program guidelines and service standards
• Assist with gathering, reviewing, and submitting required documentation

Qualifications

• 2+ years of experience in healthcare support, patient services, insurance verification, or related roles
• Pharmacy technician experience or familiarity with pharmacy workflows strongly preferred
• Strong communication skills and comfort interacting with patients and healthcare professionalsAbility to manage multiple tasks while maintaining attention to detail
• Experience working in CRM or case management systems preferred
• Reliable, organized, and service-oriented mindset

What We’re Looking For

A compassionate, dependable professional who enjoys helping others, staying organized, and contributing to a collaborative team environment. This role is especially well suited for someone with a pharmacy or healthcare support background who enjoys problem‑solving and patient interaction.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Health Care Provider, Administrative, and Customer Service

Industries

Hospitals and Health Care, Health and Human Services