Patient Care Coordinator

Western Geriatrics and Neurology; La Quinta (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Western Geriatrics and Neurology in California is seeking a Patient Care Coordinator to be the main contact for patients and care teams, coordinating care, handling inquiries, and ensuring timely services. You will support medication reconciliation, post-discharge follow-up, telehealth appointments, and maintain accurate records, with focus on compassionate, organized service.

Strong communication, computer literacy, and ability to manage multiple priorities are essential; healthcare experience

Qualifications

• High school diploma or GED required.
• Experience communicating with patients and families is preferred.
• Familiarity with electronic medical records and basic computer skills.

Responsibilities

• Coordinate patient care and follow-up services.
• Handle incoming calls and patient inquiries via phone and email.
• Process provider orders including medications, labs, imaging, referrals, and home health services.
• Communicate care plan updates to patients, families, and care teams.
• Assist with medication reconciliation and escalate concerns as needed.
• Support post-discharge outreach and ensure follow-up care is scheduled.
• Identify urgent patient concerns and coordinate timely interventions.
• Maintain accurate documentation and patient records.
• Support telehealth appointments and care coordination activities.

Skills

Communication

Customer service

Computer literacy

EMR experience

Multitasking

Education

High school diploma or GED

Tools

EMR systems

Job description

Make a difference in patients' lives every day.

We're looking for a compassionate, organized, and detail-oriented Patient Care Coordinator to join our growing team. In this role, you'll be the connection between patients, families, healthcare providers, and community partners, helping ensure everyone receives timely and coordinated care.

If you enjoy helping others, thrive in a fast-paced environment, and take pride in keeping things organized, we'd love to hear from you.

What You'll Do

As a Patient Care Coordinator, you'll serve as the primary point of contact for your assigned patient population and care teams. Your day will include:

• Coordinating patient care and follow-up services
• Managing incoming calls, emails, and patient inquiries
• Processing provider orders, including medications, labs, imaging, referrals, and home health services
• Communicating care plan updates with patients, families, community staff, and healthcare partners
• Supporting medication reconciliation and escalating concerns to providers when needed
• Assisting with post-discharge outreach and ensuring appropriate follow-up care is scheduled
• Identifying urgent patient concerns and helping coordinate timely interventions
• Maintaining accurate documentation and patient records
• Supporting telehealth appointments and care coordination activities

What We're Looking For

• High school diploma or GED required
• Strong communication and customer service skills
• Comfortable using computers, email, and electronic medical records
• Ability to manage multiple priorities while maintaining attention to detail
• A proactive, team-oriented mindset with a passion for helping others

Healthcare experience is a plus, but not required. We welcome individuals who have worked in healthcare, senior living, medical offices, customer service, or other service-focused environments.

Why Join Us?

• Meaningful work that positively impacts patients and families
• Supportive team environment
• Opportunity to grow within a healthcare organization
• Ongoing training and development
• A collaborative culture focused on compassion, accountability, and excellent patient care

If you're looking for a rewarding role where your communication skills, organization, and dedication can truly make a difference, we encourage you to apply today.

Join us and help deliver exceptional care, one patient at a time.

Hourly range for posted region

$23 - $25 USD