Patient Services Navigator: Scheduling, Records & Billing

American Oncology Network, Inc.; Heights (TX); On-site; USD 21,000 - 37,000; Full time

Job summary

Oncology Consultants - Greater Heights is seeking a Patient Services Specialist to provide front-end support including patient intake, scheduling, medical records handling, and financial transactions. You will work across multiple stations, maintain accurate demographics, and ensure excellent customer service in a fast-paced oncology setting.

The role requires strong communication, attention to detail, and the ability to multitask across departments while upholding HIPAA requirements.

Qualifications

• High School Diploma required; Associate degree preferred.
• Minimum 1 year healthcare experience; physician office experience preferred.
• Strong customer service and multitasking abilities.

Responsibilities

• Greet patients and ensure welcoming environment.
• Check in patients, verify identity and update demographics.
• Collect payments, issue receipts, and coordinate with Financial Counselor.
• Schedule appointments and manage physician calendars.
• Coordinate hospital visits, referrals, and follow-ups.
• Maintain and file medical records in EMR and billing systems.
• Ensure HIPAA compliance and accurate documentation.

Skills

Interpersonal & communication

Critical thinking & problem solving

Organizational skills

Multi-site adaptability

MS Office proficiency

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Oncology Consultants - Greater Heights is seeking a Patient Services Specialist to provide front-end support including patient intake, scheduling, medical records handling, and financial transactions. You will work across multiple stations, maintain accurate demographics, and ensure excellent customer service in a fast-paced oncology setting.

The role requires strong communication, attention to detail, and the ability to multitask across departments while upholding HIPAA requirements.