Oncology Patient Experience & Scheduling Specialist

American Oncology Network, Inc.; Houston (TX); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401k with 100% match

Paid time off

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist for Oncology Consultants - Greater Heights to provide high-quality front-end patient support.

The role covers patient intake, scheduling, medical records management, and financial transactions, with a focus on accurate documentation and exceptional customer service. Responsibilities include greeting patients, verifying identities, posting payments, coordinating with physicians, and ensuring HIPAA-compliant processing across

Qualifications

• High School Diploma; Associates degree preferred.
• Minimum of one year in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.

Responsibilities

• Greet patients and check in per clinic policy; verify identity and document arrival in EMR.
• Schedule and manage patient appointments and coordinate with physicians.
• Maintain patient charts and respond to medical record requests.
• Collect payments and post transactions; balance cash drawer and assist with daily reconciliations.
• Provide coverage across Patient Services stations as needed and support HIPAA-compliant processes.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Critical thinking

Organizational skills

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office Suite

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist for Oncology Consultants - Greater Heights to provide high-quality front-end patient support.

The role covers patient intake, scheduling, medical records management, and financial transactions, with a focus on accurate documentation and exceptional customer service. Responsibilities include greeting patients, verifying identities, posting payments, coordinating with physicians, and ensuring HIPAA-compliant processing across