Oncology Patient Services Concierge

AON Central Services, LLC; Houston (TX); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) match

PTO

Tuition assistance

Job summary

Oncology Consultants - Greater Heights is seeking a Patient Services Specialist to provide high-quality front-end patient support, including intake, scheduling, medical records, and financial transactions, with accurate documentation and outstanding service.

You will greet patients, verify identities, manage appointments and physician schedules, handle EMR entries, process payments, and coordinate with the care team across stations, supporting HIPAA compliance and cross-site coverage as needed.

Qualifications

• High School Diploma required; associate degree preferred.
• At least 1 year in healthcare; physician office experience preferred.
• Strong customer service focus with attention to detail and multitasking.

Responsibilities

• Greet patients and check in, verify identity, and document arrival in the EMR.
• Schedule appointments and manage physician schedules; resolve conflicts.
• Maintain patient records in EMR and billing systems; respond to record requests in HIPAA-compliant manner.
• Process patient payments and assist with billing communications.
• Provide cross-site coverage and support training across locations.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Attention to detail

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Oncology Consultants - Greater Heights is seeking a Patient Services Specialist to provide high-quality front-end patient support, including intake, scheduling, medical records, and financial transactions, with accurate documentation and outstanding service.

You will greet patients, verify identities, manage appointments and physician schedules, handle EMR entries, process payments, and coordinate with the care team across stations, supporting HIPAA compliance and cross-site coverage as needed.