Oncology Patient Concierge & Scheduling Expert

American Oncology Management Company; Houston (TX); On-site; USD 21,000 - 37,000; Full time

Job summary

Oncology Consultants - Greater Heights is seeking a Patient Services Specialist to deliver high-quality front-end patient support. You will manage intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and outstanding customer service.

Responsibilities include greeting patients, checking in, updating demographics, handling payments, and coordinating communications with physicians and care teams.

Qualifications

• Minimum of one (1) year experience in a healthcare setting; physician office experience preferred
• Demonstrated customer service focus with strong attention to detail and multitasking ability

Responsibilities

• Greet patients and caregivers professionally to create a welcoming, supportive environment.
• Accurately check in patients according to clinic policy, verify identity per AON Patient I.D. standards, and document arrival status and location in the EMR.
• Verify, update, and maintain patient demographic information at required intervals.
• Collect, document, and post patient payments and co-pays; issue receipts and notify Financial Counselor when payment cannot be made.
• Ensure completion of required patient forms and medical history documentation.
• Respond promptly and courteously to inbound calls; route calls or document messages accurately within the EMR.

Skills

Interpersonal skills

Communication

Critical thinking

Organizational skills

Multitasking

Prioritization

Education

High School Diploma

Associate degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Oncology Consultants - Greater Heights is seeking a Patient Services Specialist to deliver high-quality front-end patient support. You will manage intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and outstanding customer service.

Responsibilities include greeting patients, checking in, updating demographics, handling payments, and coordinating communications with physicians and care teams.