Patient Services Specialist: Front Desk & Records Pro

Oncology Consultants; Houston (TX); On-site; USD 22,000 - 37,000; Full time

Job summary

Oncology Consultants in Houston seeks a Patient Services Specialist to manage front-end patient support, including intake, scheduling, medical records, and payments. The role requires strong customer service, attention to detail, and experience in a healthcare setting, with cross-site coverage and EMR documentation.

The position reports to the office’s Patient Services team and offers typical full-time hours in a clinic environment with payer and HIPAA compliance responsibilities.

Qualifications

• High school diploma required; associates degree preferred.
• 1+ year of healthcare experience preferred.
• Strong customer service mindset with attention to detail.

Responsibilities

• Greet patients and caregivers and provide a welcoming environment.
• Check in patients, verify identity, and document arrivals in the EMR.
• Schedule appointments, coordinate physician requests, and manage calendars across locations.
• Handle patient payments and co-pays, and notify Financial Counselor when needed.
• Maintain patient charts and documents; respond to record requests in HIPAA-compliant manner.

Skills

Interpersonal skills

Communication

multitasking

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Oncology Consultants in Houston seeks a Patient Services Specialist to manage front-end patient support, including intake, scheduling, medical records, and payments. The role requires strong customer service, attention to detail, and experience in a healthcare setting, with cross-site coverage and EMR documentation.

The position reports to the office’s Patient Services team and offers typical full-time hours in a clinic environment with payer and HIPAA compliance responsibilities.