Patient Services Navigator II

Stanford Health Care; Los Gatos (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Stanford Health Care is seeking a patient services representative to join Stanford Medicine Partners. You will greet patients, register new and existing accounts, verify insurance, and schedule appointments while maintaining professional communication and adherence to HIPA compliance.

The role requires strong interpersonal and telephone skills, experience in medical reception, and familiarity with EHR systems. Epic experience is preferred, with a focus on delivering exceptional patient service.

Qualifications

• High school diploma or equivalent required.
• One year of PSR or related experience required.
• Graduate of a Medical Receptionist training program, healthcare experience, or related preferred.
• Strong verbal/written communication and listening skills.

Responsibilities

• Greet patients and others entering the department in a courteous and professional manner.
• Register new patients and update existing patient accounts.
• Schedule new or follow-up appointments with courtesy and professionalism.
• Identify accepted insurance plans and referrals; determine co-payments or deposits; process payments and signatures; scan IDs/insurance cards when appropriate.
• Respond to patient, family, physician and staff requests promptly and courteously.
• Access and utilize EHR to communicate with clinical staff and physicians.

Skills

Communication skills

Telephone etiquette

Customer service

Education

High school diploma or equivalent

Tools

EPIC system

Job description

Stanford Health Care is seeking a patient services representative to join Stanford Medicine Partners. You will greet patients, register new and existing accounts, verify insurance, and schedule appointments while maintaining professional communication and adherence to HIPA compliance.

The role requires strong interpersonal and telephone skills, experience in medical reception, and familiarity with EHR systems. Epic experience is preferred, with a focus on delivering exceptional patient service.