Patient Access & Scheduling Specialist II

LE0010 Stanford Health Care; Redwood City (CA); On-site; USD 46,000 - 51,000; Full time

Job summary

Stanford Health Care is seeking a Patient Administrative Specialist to manage new patient coordination, surgery scheduling, and front-office duties in the outpatient clinic. You will greet patients, verify insurance, complete registrations, and maintain accurate records to support smooth operations.

The role requires at least 1 year of healthcare experience, strong written and verbal communication, and proficiency with Windows-based systems and EMR software.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of healthcare experience.
• Basic knowledge of medical terminology.

Responsibilities

• Greet patients and register/check-out, verify insurance and answer questions.
• Handle simple patient escalations and route complex issues.
• Manage referrals and schedule patient appointments promptly.
• Answer high-volume calls and route messages.
• Process faxes, mail, and document management.
• Use EMR systems and other office software.
• Welcome and orient new PAS staff.
• Communicate with clinicians, staff, and patients.
• Coordinate scheduling with providers.

Skills

Strong communication

Phone skills

Time management

Problem solving

Education

High School Diploma/GED

Tools

EMR systems

Windows OS

Job description

Stanford Health Care is seeking a Patient Administrative Specialist to manage new patient coordination, surgery scheduling, and front-office duties in the outpatient clinic. You will greet patients, verify insurance, complete registrations, and maintain accurate records to support smooth operations.

The role requires at least 1 year of healthcare experience, strong written and verbal communication, and proficiency with Windows-based systems and EMR software.