Entry-Level Patient Services Associate

LE0050 University HealthCare Alliance; California; On-site; USD 35,000 - 44,000; Full time

Job summary

Stanford Medicine Partners seeks an entry-level Patient Service Representative to greet patients, register them, verify insurance, schedule visits and handle phone management. You will work under general supervision and support clinicians and care teams, contributing to a courteous, efficient patient experience.

The role emphasizes accurate data entry, HIPAA compliance, cash handling, and effective communication with patients and staff in a busy health care setting.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service in medical office or related field required.
• EPIC experience preferred.
• Experience with insurance and billing processes helpful.
• Strong written and verbal communication skills.
• Ability to work under general supervision.

Responsibilities

• Greet patients and register them in the system.
• Verify insurance coverage and eligibility.
• Schedule appointments and manage phone calls.
• Balance cash drawer and process deposits.
• Maintain HIPAA compliance and patient confidentiality.
• Coordinate with clinicians and staff.

Skills

Communication skills

Phone etiquette

Interpersonal skills

Basic math

Computer literacy

Time management

Education

High school graduate

Tools

EPIC

EHR systems

Practice management software

Job description

Stanford Medicine Partners seeks an entry-level Patient Service Representative to greet patients, register them, verify insurance, schedule visits and handle phone management. You will work under general supervision and support clinicians and care teams, contributing to a courteous, efficient patient experience.

The role emphasizes accurate data entry, HIPAA compliance, cash handling, and effective communication with patients and staff in a busy health care setting.