Patient Services Rep I - Front Desk & Care Team

Stanford Health Care; Los Gatos (CA); On-site; USD 53,000 - 67,000; Full time

Job summary

Stanford Medicine Partners is seeking a Patient Service Representative I to support the care team. Under general supervision, you will greet patients, register new arrivals, verify insurance, schedule appointments, and manage telephone inquiries in a courteous, compliant manner.

This entry-level role emphasizes CI-CARE standards, teamwork, and accuracy in practice management systems. A high school diploma and strong communication skills are required; healthcare experience is preferred.

Qualifications

• High school diploma or equivalent required.
• One year of customer service in a medical/healthcare setting preferred.
• EPIC experience preferred.

Responsibilities

• Greet patients and register them for visits.
• Verify insurance coverage and eligibility.
• Schedule appointments and manage telephone inquiries.
• Balance and collect payments as applicable.
• Document in the EHR and communicate with care teams.

Skills

Customer service

Verbal communication

Telephone etiquette

Professionalism

Education

High school diploma or equivalent

Medical Receptionist training program (preferred)

Tools

EPIC experience

Job description

Stanford Medicine Partners is seeking a Patient Service Representative I to support the care team. Under general supervision, you will greet patients, register new arrivals, verify insurance, schedule appointments, and manage telephone inquiries in a courteous, compliant manner.

This entry-level role emphasizes CI-CARE standards, teamwork, and accuracy in practice management systems. A high school diploma and strong communication skills are required; healthcare experience is preferred.