Patient Services Associate I

LE0050 University HealthCare Alliance; Mountain View (CA); On-site; USD 35,000 - 44,000; Full time

Job summary

University HealthCare Alliance, doing business as Stanford Medicine Partners, is seeking a PSR I to join the care team. You will greet patients, register them, verify insurance, schedule appointments, and manage telephone communications under supervision. This is an entry-level role with mentor oversight for trainees.

The position emphasizes accurate documentation, excellent patient service, and adherence to HIPAA and compliance standards as part of a multidisciplinary team.

Qualifications

• High school graduate or equivalent required.
• One (1) year of customer service experience in a medical office, insurance, or client services environment required.
• Graduate of a Medical Receptionist training program, healthcare experience, or related preferred.
• EPIC experience preferred.

Responsibilities

• Greets patients and others entering the department in a courteous and professional manner.
• Registers new patients, schedule appointments and updates existing patient accounts.
• Identifies accepted insurance plans and those requiring referrals.
• Determines co-payment or deposit; handles payments and signatures; scans IDs/insurance cards.
• Obtains consent from patient and handles/redirects calls.
• Communicates with clinical staff/providers by telephone encounters.
• Balances cash drawer and prepares daily/monthly deposits.

Skills

Customer service

Communication skills

Telephone handling

Data entry

Education

High school diploma or equivalent

Tools

EPIC

Practice management system

EHR

Job description

University HealthCare Alliance, doing business as Stanford Medicine Partners, is seeking a PSR I to join the care team. You will greet patients, register them, verify insurance, schedule appointments, and manage telephone communications under supervision. This is an entry-level role with mentor oversight for trainees.

The position emphasizes accurate documentation, excellent patient service, and adherence to HIPAA and compliance standards as part of a multidisciplinary team.