Patient Services & Medical Records Supervisor

The Alden Network; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

The Alden Network seeks an Office Operations Manager to direct the overall office operations and oversee the Medical Records department. You will plan, coordinate and administer the department's activities to ensure efficient service delivery.

The role requires strong administrative skills, leadership ability, and excellent communication. Candidates should be able to work under pressure while maintaining accuracy and professional conduct in a healthcare setting.

Qualifications

• High school diploma or equivalent; some college preferred.
• Knowledge of administrative practices, procedures and guidelines.
• Accurate typing, filing and record keeping skills.
• Good communication skills.
• Must read, write and speak English clearly.
• Ability to make independent decisions when warranted and stay calm in emergencies.
• Ability to work tactfully with residents, families, visitors and staff.
• Leadership and supervisory abilities; work well with others.
• Patience, tact, cheerful disposition and enthusiasm.

Responsibilities

• Review the department’s policy and procedure manual, Job Descriptions, cleaning schedules, etc., at least annually for revisions and make recommendations to the Administrator.
• Follow established departmental policies and procedures, including dress code.
• Meet with the receptionist regularly to identify and correct problems and improve service.
• Recruit, interview, and select personnel with Administrator approval (if applicable).
• Schedule department work hours, personnel, and assignments to expedite work (if applicable).
• Complete performance evaluations timely (if applicable).
• Make daily rounds of reception area to ensure proper reception procedures (if applicable).
• Answer phones promptly, screen calls, relay messages.
• Greet and direct visitors to sign in.
• Type, file, copy materials and maintain all files and supplies.
• Prepare reports and correspondence as directed by Administrator.
• Receive, sort, direct mail and fax information.
• Send reports to appropriate agencies as required.
• Maintain cordial relationships with residents, staff, public agencies, visitors and callers.
• Perform other related duties as assigned.

Skills

Typing

Filing

Record keeping

Communication skills

Leadership

Decision making under pressure

Interpersonal skills

Team coordination

Education

High school diploma or equivalent

Some college preferred

Job description

The Alden Network seeks an Office Operations Manager to direct the overall office operations and oversee the Medical Records department. You will plan, coordinate and administer the department's activities to ensure efficient service delivery.

The role requires strong administrative skills, leadership ability, and excellent communication. Candidates should be able to work under pressure while maintaining accuracy and professional conduct in a healthcare setting.