Medical Records Office Reception Supervisor

The Alden Network; Orland Park (IL); On-site; USD 40,000 - 56,000; Full time

Job summary

The Alden Network is seeking an Office Administrator/Medical Records Supervisor to direct the overall office operations and lead the Medical Records department. The role emphasizes administrative practices, accurate typing and record keeping, and strong communication with residents, families, staff and agencies.

Responsibilities include policy review, staff recruitment, scheduling, evaluations and daily reception oversight, with a focus on calm decision-making during emergencies and maintaining

Qualifications

• High school education or equivalent; some college preferred.
• Knowledge of administrative practices, procedures, and guidelines.
• Accurate typing, filing and record keeping skills.
• Good communication skills.
• Must read, write and speak English clearly.
• Ability to make independent decisions in emergencies.
• Ability to interact tactfully with residents, family members, visitors, staff and agencies.
• Leadership and supervisory capabilities; ability to work with others.
• Patience, tact, cheerful disposition and enthusiasm.

Responsibilities

• Review the department’s policy and procedure manual annually and recommend revisions to the Administrator.
• Follow established departmental policies and dress code, and meet with the receptionist to improve service.
• Recruit, interview and select personnel with Administrator approval.
• Schedule department work hours and assignments to expedite work.
• Complete performance evaluations timely.
• Make daily rounds of the reception area to ensure duties are performed.
• Answer telephone promptly, screen calls, relay messages, and greet visitors.
• Type, file, copy materials and maintain all files, records, equipment and supplies.
• Prepare reports and correspondence as directed by the Administrator.
• Receive, sort, direct mail and fax information; send reports to agencies as required.
• Maintain cordial relationships with residents, staff, public agencies, visitors and callers.
• Perform other related duties as assigned.

Skills

Administrative skills

Typing

Record keeping

Communication skills

Decision making

Leadership

Patience & tact

Education

High school diploma or equivalent

Job description

The Alden Network is seeking an Office Administrator/Medical Records Supervisor to direct the overall office operations and lead the Medical Records department. The role emphasizes administrative practices, accurate typing and record keeping, and strong communication with residents, families, staff and agencies.

Responsibilities include policy review, staff recruitment, scheduling, evaluations and daily reception oversight, with a focus on calm decision-making during emergencies and maintaining