Receptionist & Office Operations Coordinator

The Alden Network; Long Grove (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Holidays

Paid Sick Time

Paid Time Off

Retirement / Pension Plan

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

Job summary

The Alden Network is seeking an Office Manager to direct the overall office operations and to administer the Medical Records department. You will oversee administrative practices, ensure accurate records, and coordinate with residents, families, and staff.

Strong leadership, excellent communication, and the ability to make prudent decisions in emergencies are essential. Applicants should have a high school education or equivalent and proficient English language skills.

Qualifications

• High school education or equivalent; some college preferred.
• Knowledge of administrative practices, procedures, and guidelines.
• Accurate typing, filing and record keeping skills.
• Good communication skills.
• Must read, write and speak English clearly.
• Ability to make independent decisions and stay calm in emergencies.
• Ability to deal tactfully with residents, families, visitors, staff, agencies.
• Leadership and supervisory ability; collaborate with others.
• Patient, tactful, cheerful disposition and enthusiasm.

Responsibilities

• Review department policy and procedure manual for revisions and advise Administrator.
• Follow established departmental policies and dress code.
• Meet with receptionist regularly to improve service.
• Recruit, interview and select personnel with Administrators approval.
• Schedule department work hours and assignments to expedite work.
• Complete performance evaluations timely.
• Make rounds of reception area to ensure duties are performed and procedures followed.
• Answer telephone promptly, screen calls, relay messages.
• Greet and direct visitors; sign in.
• Type, file, copy materials and maintain records, equipment and supplies.
• Prepare reports and correspondence for Administrator.
• Receive, sort and direct mail and fax information.
• Send reports to appropriate agencies; maintain cordial relationships with residents and staff.
• Perform other related duties as assigned.

Skills

Administrative skills

Communication skills

English literacy

Leadership

Decision making

Calm under pressure

Interpersonal tact

Patience and enthusiasm

Education

High school or equivalent

Job description

The Alden Network is seeking an Office Manager to direct the overall office operations and to administer the Medical Records department. You will oversee administrative practices, ensure accurate records, and coordinate with residents, families, and staff.

Strong leadership, excellent communication, and the ability to make prudent decisions in emergencies are essential. Applicants should have a high school education or equivalent and proficient English language skills.